FAQs

FREQUENTLY ASKED QUESTIONS

Q 1 – Are Dyllas products made of genuine real leather?

A 1 – Yes. Unless otherwise specified, all products are fabricated in genuine real leather.

Q 2 – Are the products offered online different from those available in Dyllas stores?

A 2 – No. However, some products are not sold online. If you would like to order an item that you have seen in one of our stores but cannot find it online, please write to aminonlinework@gmail.com

Q 3 – What is personalization?

A 3 – Our personalization service is FREE. Dyllas can emboss any name on the product(s) (where applicable). You can choose from a variety of font styles (refer to Font Styles page.

Q 4 – Can I personalize all items if quantity required is more than one?

A 4 – Yes. Please separate the names with a semi colon, on purchase of two or more items.

Q 5 – How are the items packaged?

A 5 – Subject to the item ordered, Dyllas packs the item in cloth bag and/or box. We then gift wrap the item in customized Dyllas paper.

Q 6 – Is there a limit to online purchase(s) on credit/debit card (master/visa)?

A 6 – No.

Q 7 – What modes of payment does Dyllas accept?

A 7 – Dyllas website accepts the following modes of payment:

– bank transfers (for Pakistan only); and

– cash on delivery (for Pakistan only).

Q 8 – Where and how should I send the payment for Online Bank Transfers?

A 8 – Please note our bank accounts information for Online Bank Transfers (only for Pakistan).

Account # 229261989

IBAN #: PK06UNIL0109000229261989

Account Title: Muhammad Ameen

Bank Name: United Bank Limited

Branch: Garden East, Karachi – Pakistan.

Note: Please email (aminonlinework@gmail.com) a copy of the deposit slip once you have deposited the necessary amount in our account.

Q 9 – What should I expect once the online order is placed?

A 9 – We will send an email confirming that your order has been received (your order number will be included). This email should arrive within 24 hours.

Q 10 – What is the delivery time for orders within Pakistan?

A 10 – Please allow a maximum of 7 working days for deliveries within Pakistan. In the event of any order that cannot be processed within a specified time, www.dyllas.com will inform the customer as soon as possible.

Q 11 – What is the delivery time for international orders?

A 11 – For international orders, customers must provide up to 2 weeks (working days) in case of deliveries Courier. In the event of any order that cannot be processed within a specified time, www.dyllas.com will inform the customer as soon as possible.